Help & Contact
Have questions about our products, us or anything else? Find answers to the most common inquiries here.
Track your order here!
Do you offer free shipping?
Yes, we offer free shipping on all orders within the UK. There are no minimum purchase requirements, so you can enjoy shopping without worrying about extra shipping costs.
How long does shipping take?
Orders are typically processed within 1-2 business days and delivered within 5-10 business days. Please note that delivery times may vary depending on your location and courier service availability. You will receive a confirmation email with tracking details once your order is dispatched.
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking link via email. This allows you to monitor the progress of your delivery in real time. If you have any issues tracking your order, please reach out to our customer support team.
Do you ship internationally?
Currently, we only ship within the UK. We are working on expanding our shipping options, so stay tuned for updates on international deliveries in the future.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your purchase, you can return it within 14 days of receiving your order, provided the item is in its original condition, unworn, and with tags intact.
How do I initiate a return?
To start a return, please visit our Contact page at the bottom of our website and submit a request. Our team will guide you through the process and provide instructions on how to return your item.
When will I get my refund?
Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. The refund will be issued to your original payment method, and you will receive a confirmation email once it has been completed.
Can I edit or cancel my order after placing it?
No, unfortunately. All orders placed and paid are final.
Can I exchange an item?
If your item is not the right fit, we can send the new item. To exchange an item, please contact us through our contact form at the bottom of this page.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay and Google Pay. Additionally, we support most local UK payment methods for your convenience.
Is my payment information secure?
Yes, we take your security seriously. All transactions on our website are encrypted and processed securely, ensuring your payment details remain protected at all times. We do not store any sensitive payment information.
Can I use multiple payment methods?
Currently, we do not support splitting payments between multiple methods. Please use one payment option per order to complete your purchase.
Are there any additional fees?
No, there are no hidden fees when shopping with us. The price you see at checkout is the final amount you will pay, including taxes and free shipping.
Product Information
How do I find the right size?
To ensure the best fit, please refer to our size chart, which can be found on each product page above the "Add to Cart" button. If you need further assistance, feel free to contact our support team.
Are your products eco-friendly?
We are committed to sustainability and strive to use high-quality, responsibly sourced materials. While not all of our products are fully eco-friendly, we are continuously working towards making our brand more sustainable.
Can I find care instructions for my products?
Yes, care instructions are included on each product page and on the label of your item. Following these guidelines will help extend the lifespan of your clothing.
Customer Support
How can I contact customer service?
If you need assistance, please visit our Contact Us page at the bottom of our website. Our support team is happy to help with any questions or concerns.
What are your customer service hours?
Our customer service team is available Monday to Friday from 9 AM to 5 PM. We aim to respond to all inquiries as quickly as possible, usually within 24 hours.